Mon-Fri, 9am-5pm

Returns

In order to return an item, you must first email us at sales@otherware.ca with your order number to receive a confirmation. Returns are accepted for exchange, store credit and refund and must be made within 21 days of order date. Items must be returned new, unused and in original packaging with all tags still attached. Returns that are missing tags or that are damaged will not be processed and will not be returned to sender.

Shipping and handling charges are not refundable and we are not responsible for the cost of return shipping.

All discounted merchandise is a final sale.

Important
Due to the sanitary reason, teething jewelry are not qualified for refund or exchange. Please make sure your name and mailing address are correct before check out. We are not responsible for incorrect name and mailing address. Client is responsible for additional cost for reshipping.